Forget to Write Memo/Fill in Wrong Memo
Every account on Cwallet shares the same deposit address for coins with Tag/ Memo. Thus, in order to be credited successfully, traders must input the correct memo/tag.
If you have filled out the memo/tag incorrectly or forgot to fill it out, please provide the following information to Cwallet customer service. Official support channel: https://cwallet.com/help/s
- Token name and chain/network
- What is the amount of your deposit?
- TXID/Hash of your transaction
- The correct memo/tag
- Deposit address
- Cwallet account ID
- The screen recording video of your transaction record from the withdrawal platform. Note: Screenshot is not acceptable.
If the order is disputed, we will require additional identification information to verify the account and transaction. We will resolve your issue as soon as possible after receiving your completed information.